1.Summary
Payments are taken by Creem, our seller of record, so refunds are issued through Creem. You can ask for a refund within 14 days of a payment.
2.How to ask
Write to [email protected] from the email on your account, with the order or invoice number if you have it. You can also use the link in your payment receipt. We answer within a few working days.
3.Monthly and yearly plans
If you ask within 14 days of the first payment and have not used the service much, we refund the payment in full. After that, cancelling stops future charges; Pro stays on until the end of the paid period.
Renewals are not refunded automatically, but write to us if a renewal surprised you and we will look at it fairly.
4.Anatomy reports
A report that fails, or that cannot be made because the app has too few reviews, does not use your quota: the credit is returned automatically.
A report that was delivered and read is digital content already supplied. It can reduce the amount we refund.
5.Your legal rights
This policy adds to, and never reduces, your statutory rights, including the right of withdrawal under distance selling rules that apply to you. Where the law lets you waive withdrawal for digital content you asked us to deliver immediately, we will ask for that consent before payment.
6.Chargebacks
Please write to us before opening a dispute with your bank. We can usually fix it faster.